FairTickets Privacy Notice

The event organiser (and, where applicable, the artist, promoter and venue involved in that event) is an independent controller of your personal data for the purpose of selling and delivering the event: taking your booking, managing entry, providing customer service in relation to the event, administering refunds or changes, and sending permitted live-event communications.

FairTickets is an independent controller for its own platform activities only: your FairTickets account, running the ticketing software, fraud prevention, platform security, suppression lists, product analytics, recommendations, service communications about the platform, and legal compliance. FairTickets acts as the ticketing technology and administrative provider — the fact that FairTickets processes personal data to operate the platform does not make it the seller or supplier of the event.

A core FairTickets principle is that the artist for a given event always receives that event's attendee data. This means an artist can build a direct relationship with the fans who came to their show. Relevant promoters, organisers and venues involved in the same event may also receive this data, but the artist can never be excluded.

Data collected for one artist's event is never shared with an unrelated artist. The only exception is genuine co-headline or shared-bill events where multiple artists are jointly billed; in those cases the data-sharing is clearly disclosed on the event page before you buy.

The data shared with the artist and any relevant organiser/promoter/venue includes:

• name and email;
• phone number, where collected;
• order details and ticket type;
• attendance and check-in status;
• merchandise purchases and collection status;
• event history within the same event or shared-bill scope;
• relevant customer-service records for that event.

Each recipient receives this data to help them run the event, verify entry, provide customer service, and (subject to your rights below) contact you about that event.

Essential and similar live-event communications. Booking confirmations, door-time and last-entry reminders, cancellation notices, refund messages, and — under the UK soft opt-in — occasional messages about the same artist's or venue's other live events (with a clear unsubscribe on every message) are sent as part of running your booking. You can unsubscribe from the "similar live-event" messages at any time without losing essential booking messages.

Broader marketing. Any wider marketing — general music releases, merchandise offers unrelated to a booking, partner promotions, competitions and other general marketing — is only sent where you have separately opted in. Accepting our terms is not consent to receive marketing.

We produce recommendations for other events you might enjoy based on the events you have bought tickets for. This is a limited profiling activity and does not use special category data. You can turn recommendations off from any recommendation email or from your account settings.

You have the right to access your personal data, correct inaccurate data, request deletion where the law allows, object to processing based on legitimate interests, and withdraw consent for anything based on consent (such as broader marketing).

To exercise a right, email privacy@fairtickets.example. We aim to respond within one month.

We keep account and order data for as long as your account is active and afterwards for the periods needed to meet tax, accounting, dispute-resolution and fraud-prevention obligations (typically up to seven years). Suppression records are kept longer to honour your unsubscribe choices. Data shared with organisers is retained under each organiser's own retention policy.

We use trusted service providers to help us operate the platform, including payment (Stripe), email delivery, hosting, and product analytics. These providers process personal data on our instructions under written agreements.

Where personal data is transferred outside the UK, we rely on the UK-approved transfer mechanisms (UK adequacy decisions or the UK International Data Transfer Agreement / Addendum), and we assess the destination to ensure appropriate safeguards remain in place.

You have the right to complain to the UK Information Commissioner's Office (ICO), https://ico.org.uk. We would appreciate the chance to resolve any concerns first via privacy@fairtickets.example.

See our Cookie Policy for details of the cookies and similar technologies used on the FairTickets website.