FairTickets Organiser Agreement

This agreement applies to the artist, promoter and/or venue (each an "Organiser") that uses FairTickets to publish and sell tickets or merchandise for an event. It is a business-to-business agreement. Consumer buyers are governed by our Purchase Terms.

You are the seller and supplier of the event, tickets and merchandise you list on FairTickets. The customer's contract for the event is with you, not with FairTickets.

FairTickets provides the self-service ticketing software and administrative tools that let you publish the event, take payment, deliver tickets, and (where you choose) administer refunds and communications. FairTickets acts as a disclosed ticketing technology and administrative agent only. FairTickets is not the promoter, venue, performer, seller or merchant of record for your event unless an event is expressly operated by FairTickets.

You confirm you are authorised to sell tickets and merchandise for the event, and that you will provide accurate: legal entity name, trading name, contact details, an up-to-date refund contact route, event details (line-up, venue, times, capacity, restrictions, age policy, accessibility), and lawful event and refund terms published on the event page.

You are responsible for the venue's rights, licences, permits, insurance, capacity, safety and accessibility arrangements, and for the right to use each artist name, artwork, event content and merch imagery displayed on the event page.

You remain solely responsible for delivering the event and for everything that happens at it, and for providing customer service in relation to the event: entry queries, accessibility, on-the-night issues, cancellations, postponements, material alterations and refund requests. You must publish a clear route for customers to contact you and respond promptly.

You will connect your own payment processor account (for example a Stripe account you own and are the account holder of) to your FairTickets organiser account. Customer payments for your tickets and merchandise are processed directly through your connected payment account. FairTickets does not receive, hold, safeguard or control your ticket proceeds.

You are the merchant of record for those transactions. Ticket and merchandise proceeds belong to you from the moment they are taken, they settle into your connected payment account, and FairTickets is remunerated solely by its platform fee for providing the technology. FairTickets is a technology platform and payment facilitator, not the seller, merchant of record, or a party to the ticket contract.

FairTickets may deduct or receive its platform fee (and any pass-through payment processor fee) through the same payment transaction. Settlement of the remaining ticket proceeds to you is governed by the payment processor's terms, not by FairTickets.

The intended direct-payment model may be implemented using a range of payment processor features (for example, direct charges or a similar connected-account arrangement). FairTickets does not represent that any specific configuration has already been enabled for your account, and will confirm the applicable configuration when you connect a payment account.

A "free event" is an event where every ticket type is priced at zero and no ticket price is charged to attendees. For free events:

• No FairTickets fee is charged to you or to attendees. FairTickets supplies the RSVP, QR ticketing and check-in technology only.
• You do not need to connect a payment processor or provide bank details, and no £0 payment session will be created. Any attempt to add a paid component to a free event will be blocked at checkout.
• You remain responsible for the event — venue, health and safety, security, licensing, insurance, accessibility, capacity, age restrictions, safeguarding, content, staffing, admission decisions and compliance with applicable law.
• Attendee data. You are an independent controller for personal data collected to run the event. You must have a lawful basis, comply with UK GDPR and PECR, and honour the data-minimisation and consent rules in our Privacy Notice. You must not market to free-event attendees without valid consent — the UK soft opt-in does not apply to a free RSVP.
• Donations at the venue (if any) are optional, collected by you outside FairTickets, and are your sole responsibility. Do not describe a donation as a required condition of attendance.
• Cancellation and no-shows. You may set a reasonable no-show or late-arrival policy, but it must be clearly disclosed on the event page. Attendees can cancel their RSVP to release the place; there is no refund because no payment was taken.
• Notify FairTickets promptly of cancellations, material changes, safety issues and any suspected personal-data breach affecting attendees.

You are solely responsible for funding, from your own payment account:

• refunds you agree or are required to give customers;
• chargebacks, payment disputes and reversals relating to your events;
• payment processor fees, taxes and any other transaction costs;
• any other liabilities to customers arising out of your event.

You must maintain sufficient funds in your connected payment account and linked bank account to meet these liabilities at all times, including during periods of high refund activity. FairTickets does not fund, guarantee or underwrite refunds from its own money.

To the fullest extent legally and technically possible, you authorise FairTickets and the payment processor to recover, set off or withhold amounts owed by you (including FairTickets fees, chargeback administration fees, or amounts FairTickets has been compelled to pay in respect of your event) against your future sales, connected-account balance, or other sums payable to you. If FairTickets is legally required to pay any customer or third party for a liability that is properly yours, you will reimburse FairTickets immediately on written demand.

You are responsible for deciding and funding refunds in line with the refund policy you have published for the event and applicable consumer law (including the Consumer Rights Act 2015 and any specific rules on cancelled or materially altered events). You must respond to customer refund requests promptly and, where a refund is owed, process it without unreasonable delay.

FairTickets may provide administrative tools to help you send, track and issue refunds through the same payment channel that took the money, and may on request help route customer communications. FairTickets is not obliged to fund a refund on your behalf and does not guarantee any refund from its own resources.

No profit from cancelled events (commercial policy). As a matter of FairTickets' own commercial policy — and not as an admission of liability for your event — where you cancel an entire event and all eligible attendees are refunded in full, FairTickets will voluntarily return the FairTickets fees collected for those refunded tickets. FairTickets does not intend to retain revenue from a cancelled event. This is a policy FairTickets may vary or withdraw on reasonable notice; it does not make FairTickets the seller of the tickets, a party to the ticket contract, or responsible for the event, and it does not oblige FairTickets to fund any part of a refund from its own money.

Stripe payment-processing fees may not be refundable and may remain your responsibility. FairTickets fees are not returned for individual discretionary refunds, customer change-of-mind refunds, partial refunds, no-shows, chargebacks or events that proceed as scheduled.

You will assist FairTickets and the payment processor in defending chargebacks by providing timely evidence of fulfilment. You bear the financial risk of chargebacks relating to your event. FairTickets may charge a reasonable per-chargeback administration fee, disclosed in advance.

You must tell FairTickets immediately about any cancellation, rescheduling, material alteration, safety issue, licensing issue, or other change affecting attendees. You will cooperate with FairTickets and the payment processor in administering refunds and resolving disputes and chargebacks, and will provide information reasonably needed to do so.

FairTickets may suspend a listing, an account, further ticket sales, or your access to the platform where reasonably necessary — for example, on notice of cancellation, safety concerns, licence issues, suspected fraud, regulatory instruction, insolvency risk, insufficient funds in your connected payment account, an unusually high volume of unresolved customer complaints or chargebacks, unpaid amounts owed to FairTickets, or serious breach of this agreement. Reasons will be given where possible.

Suspension does not transfer your obligations as seller and supplier to FairTickets and does not make FairTickets responsible for delivering the event, refunding customers or meeting any of your customer or regulatory obligations.

The artist for the event always receives the event's attendee data. You may not withhold, delay, gate or condition the artist's access to that data. Relevant promoter, organiser and venue parties may also receive the data.

You must not share attendee data with unrelated artists. In genuine co-headline or shared-bill scenarios, sharing between the billed artists is permitted only where it has been clearly disclosed to attendees before purchase.

Attendee data must be used lawfully. Live-event communications may be sent under the UK soft opt-in with a clear unsubscribe on every message. Broader marketing (unrelated music, merch, partner promotions) requires separate consent captured through FairTickets' consent controls.

You and FairTickets act as independent controllers for your respective activities as set out in the Privacy Notice. A separate Data Processing Addendum applies where FairTickets processes personal data on your instructions (for example, running a targeted campaign on your behalf).

You will indemnify FairTickets against claims, losses and reasonable costs arising from: delivery (or non-delivery) of the event; safety incidents at the event; licences, permits and taxes you were responsible for; intellectual-property claims relating to content you provided; refunds, chargebacks and other customer disputes relating to your event; regulatory breaches by you; and misuse of attendee data by you or your team, other than to the extent caused by FairTickets' own breach or negligence. This indemnity is a B2B allocation of risk and does not apply to consumers, and is subject to limits that cannot lawfully be excluded.

Except for liability that cannot lawfully be limited (including death or personal injury caused by negligence, or fraud), each party's liability to the other under this agreement is limited to the FairTickets platform fees paid or payable in respect of the affected event in the twelve months preceding the claim. Neither party is liable for loss of profits, revenue, goodwill or indirect losses.

Either party may terminate this agreement on reasonable notice, or immediately for material breach, insolvency, unresolved customer claims, insufficient funds, or safety/regulatory concerns. Termination does not affect rights or liabilities that arose before termination. Clauses on payments, financial responsibility, data, liability, indemnities and governing law survive.

This agreement is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales, except that FairTickets may bring proceedings to protect its intellectual property or recover sums due in any court of competent jurisdiction.